Seller Return & Refund Policy:
Returns or exchanges must be requested within 14 days after you receive your item. We offer a 14-day return request window starting on the delivery date, Please follow this policy:
To start a return request, please email support@zorevn.com within this 14-day window. Once your return request is approved, your returned package must be postmarked no later than 30 days from the original delivery date.
We do not accept merchandise for return unless items are defective and the defect was caused by us, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
Gifts redeemed are non-returnable and cannot be exchanged for cash.
Return shipping costs will be borne by the buyer for returns caused by buyer’s personal reasons.
The air bill number and clear photos of the returned parcel are required after the buyer ships the parcel. Before shipping a return, photograph the item for your records.
Some situations when only partial refunds are granted (if applicable)
The item is not in the original condition, damaged or missing parts that were not caused by seller.
The item was returned more than 14 days after receipt.
Some situations when seller can't refund(if applicable):
Returns without the original packaging and documentation will be rejected.
Items with opened or damaged original packaging will not be accepted for return.
The parcel lost in the returned shipping, and the seller never receive the returned parcel.
Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, we will process your refund promptly. The time for funds to show in your account depends on your payment provider and bank processing times.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, Please check your bank account firstly.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@zorevn.com
Exchanges (if applicable)
If the return is due to buyer’s personal reasons, the buyer shall be responsible for return shipping fees.The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
return address:1942 BROADWAY STREET STE 314C BOULDER, CO 80302
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at support@zorevn.com
Customers will only be charged one time for outbound shipping fees (this does not apply to return shipping fees). No restocking fees will be charged for product returns.